Notre politique du support:

  • Pour des infos avant votre passage en studio, lisez nos article et venez voir notre futur forum.
  • Pour une réponse plus précise, la page contact et les mails sont recommandés.
  • Nous tentons de répondre le même jour aux demandes. Si d’aventure un temps s’écoule; ne pensez pas que l’on vous oublie. Certaines question demandent des analyses et tests plus précis, avant de trouver une réponse vraiment efficace.
  • Please note! We do not provide support, if you do not have the purchase code.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.

How to use our Support System

Ancora technical support is always there to assist
their users with allthe technical questions regarding Ancora products.
  1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
  2. Or you may simply follow this link:
  3. Enter your purchase key and register in the system.
  4. To avoid a confusion, please use your own ThemeForest login in Support System.
  5. Fill out the ticket form.

How to find a purchase key

  • Open the « downloads » tab in your account.
  • Find our theme in the list of products.
  • Click « download » button, and in the drop-down menu select « license certificate & purchase code ».

Recommended Hostings

Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

Get more than 30% discount on a hosting plan.

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Tout ce qu'il vous faut pour faire de la bonne musique.